Terms and conditions

Summary
When placing an order through the webshop, you indicate that you would like to receive the product of your choice within 1-4 working days (during the sale period this may take 2 days longer). MYSOLE provides you with a high-quality product. You have the option to declare the order null and void within 14 days after payment.

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

• entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers;
• consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance agreement with the entrepreneur;
• distance agreement: an agreement whereby, in the context of a system organized by the entrepreneur for the distance sale of products and/or services, the agreement is concluded exclusively using one or more techniques for distance communication;
• distance communication technique: a means that can be used to conclude an agreement without the consumer and entrepreneur being simultaneously in the same space;
• cooling-off period: the period within which the consumer can exercise his right of withdrawal;
• right of withdrawal: the possibility for the consumer to withdraw from the distance agreement within the cooling-off period;
• day: working day;
• duration transaction: a distance agreement concerning a series of products and/or services, the delivery and/or acceptance obligation of which is spread over time;
• durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to him in such a way that future consultation and unchanged reproduction of the stored information is possible.

Article 2 – Identity of the entrepreneur
Mysole.nl Operating under the name: Dumco b.v.
Nies van der Schansstraat 1 Sprang-Capelle
T: +31 (0)416 66 99 77
E: info@dumco.nl
K.V.K 18121538
VAT NL 003227960B01

Mysole is available by phone from Monday to Friday from 08:30 to 17:00
email address: support@mysole.nl

Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be viewed at the entrepreneur and will be sent to the consumer free of charge as soon as possible upon request.

If the distance agreement is concluded electronically, the text of these general terms and conditions can, contrary to the previous paragraph and before the distance agreement is concluded, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request.
In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions.

Article 4 – The offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:

• The price including taxes;
• Any delivery costs;
• The manner in which the agreement will be concluded and which actions are necessary for that;
• Whether or not the right of withdrawal applies;
• The method of payment, delivery, or execution of the agreement;
• The period for acceptance of the offer, or the period for fulfilling the price;
• The amount of the rate for distance communication if the costs of using the distance communication technique are calculated on a basis other than the basic rate;
• If the agreement is archived after its conclusion, how it can be consulted by the consumer;
• The manner in which the consumer can become aware of actions he does not want to take before concluding the agreement, as well as how he can rectify these before the agreement is concluded;
• The possible languages in which, in addition to Dutch, the agreement can be concluded;
• The codes of conduct to which the entrepreneur has subjected himself and how the consumer can consult these codes of conduct electronically; and
• The minimum duration of the distance agreement in the case of an agreement that aims at the continuous or periodic delivery of products or services.

Article 5 – The agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set for that. If the consumer has accepted the offer electronically, the entrepreneur will confirm the receipt of the acceptance of the offer without delay electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for that.
The entrepreneur can inform himself – within legal frameworks – whether the consumer can meet his payment obligations, as well as all facts and factors that are important for responsibly entering into the distance agreement. If the entrepreneur has good grounds not to enter into the agreement based on this investigation, he is entitled to refuse an order or request motivated or to attach special conditions to the execution.
The entrepreneur will send the consumer the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

• The visiting address of the entrepreneur’s establishment where the consumer can go with complaints.
• The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
• The information about existing service after purchase and guarantees;
• The data included in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;
• The requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.
• If the entrepreneur has committed to delivering a series of products or services, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal upon delivery of products
When purchasing products, the consumer has the option to dissolve the agreement without giving any reason within fourteen days. This period starts on the day after receipt of the product by or on behalf of the consumer. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 – Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, the maximum costs of return shipping will be borne by him. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

Article 8 – Exclusion of the right of withdrawal
If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in a timely manner before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

• That have been created by the entrepreneur according to the specifications of the consumer;
• That are clearly personal in nature;
• That cannot be returned due to their nature;
• That can spoil quickly or age;
• Whose price is linked to fluctuations in the financial market that the entrepreneur has no influence on;
• For single newspapers and magazines;
• For audio and video recordings and computer software of which the consumer has broken the seal.

Article 9 – The price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are linked to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This linkage to fluctuations and the fact that any prices mentioned are guide prices will be stated in the offer.

• Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
• Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
• These are the result of legal regulations or provisions;
• The consumer has the authority to terminate the agreement on the day the price increase takes effect.

The prices mentioned in the offer of products or services are inclusive of VAT.

Article 10 – Conformity and guarantee
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date of the conclusion of the agreement. A guarantee scheme offered by the entrepreneur, manufacturer, or importer does not affect the rights and claims that the consumer can assert against the entrepreneur in the event of a shortcoming in the fulfillment of the obligations of the entrepreneur towards the entrepreneur based on the law and/or the distance agreement.

Article 11 – Delivery and execution
The entrepreneur will exercise the greatest possible care in receiving and executing orders for products and in assessing requests for the provision of services.

The place of delivery is the address that the consumer has made known to the company. Taking into account what is stated in article 4 of these general terms and conditions, the company will attempt to execute accepted orders within 5 working days after acceptance unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be executed or can only be executed partially, the consumer will be informed of this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement at no cost and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution. If delivery of an ordered product proves impossible, the entrepreneur will make an effort to make a replacement item available. No later than at the time of delivery, it will be clearly and understandably stated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of return shipping are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 12 – Duration transactions
The consumer can terminate an agreement that has been entered into for an indefinite period at any time, subject to the agreed termination rules and a notice period of no more than one month.

An agreement that has been entered into for a definite period has a maximum duration of two years. If it has been agreed that the distance agreement will be extended in the event of silence from the consumer, the agreement will continue as an agreement for an indefinite period and the notice period after the continuation of the agreement will be a maximum of one month.

Article 13 – Payment
Unless otherwise agreed later, the amounts owed by the consumer must be paid within fourteen days after delivery of the goods or, in the case of an agreement for the provision of a service, within 14 days after the issuance of the documents relating to this agreement. In the sale of products to consumers, a prepayment of more than 50% may never be stipulated in general terms and conditions. When a prepayment has been stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) before the stipulated prepayment has taken place. The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur without delay. In the event of default by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs communicated to the consumer in advance.

Article 14 – Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has detected the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a message of receipt and an indication of when the consumer can expect a more detailed response.

Article 15 – Additional or deviating provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Additional information
Although we exercise the greatest care in compiling the product information on this site, it is possible that errors may still occur. Price changes and errors are therefore reserved.